Thank you for shopping at Culinary Groves. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please read the following Refund & Returns Policy to understand how we handle returns, refunds, and exchanges.

Returns:

  1. Eligibility:

    • To be eligible for a return, the item must be unused, unopened, and in its original packaging. Returns are generally accepted within 3 days from the date of purchase.

  2. Return Process:

    • To initiate a return, please contact our customer support team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refunds:

  1. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  2. Timeframe:

    • Refunds may take 3 business days to process. The time it takes for the refund to reflect in your account may vary based on your payment method and banking institution.

Exchanges:

  1. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or provide a refund, as per your preference.

  2. Incorrect Items:

    • If you receive an incorrect item, please notify us within 4 days of receiving the order. We will arrange for the correct item to be sent to you.

Contact Us:

If you have any questions about our Refund & Returns Policy, please contact our customer support team at [email protected].

Note:

  • Culinary Groves reserves the right to refuse returns that do not meet the eligibility criteria outlined in this policy.

Changes to this Policy:

We may update this Refund & Returns Policy from time to time. The revised policy will be effective immediately upon posting. Please review this page periodically for the latest information.

Thank you for choosing Culinary Groves.